OSB Professional Liability Fund

  • Considerations for Contract Lawyers and Firms Who Outsource

    August 08, 2019

    The gig economy isn’t just for Uber and Lyft drivers. Many lawyers make ends meet through legal work on a temporary basis, and many firms are willing to outsource discrete legal tasks. So-called contract work can benefit the contract lawyer, the outsourcing firm, and the client alike, but it also raises practical and ethical concerns that are up to the contract lawyer and outsourcing firm to manage.

    by Lee Wachocki

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  • Five Tips for Keeping Clients Happier with Communication

    May 17, 2019

    hands on phone
    Unhappy clients are not the clients you want to have. They complain to you, to your staff, to their neighbors, to their friends, and they complain to the Oregon State Bar. One thing that makes clients unhappy is being ignored. Their emails go unanswered. There is no callback. If a receptionist is answering the phone, the receptionist becomes less sympathetic to the complaining client out of embarrassment or frustration.

    by Sheila Blackford

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  • Evolving Scams: Don't Let Your Guard Down

    January 11, 2019

    When it comes to scams, never let your guard down. Even though you may feel like you can recognize the red flags, the scammers are constantly evolving and creating more sophisticated scams as we catch on to their more obvious ploys.

    by Rachel Edwards

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  • 5 Tips to Better Billing

    February 23, 2018

    If your billing rate isn't matched by your collection rate, you may have a problem with your billing. Here are five tips that can help you send out bills that get paid promptly in full.

    by Sheila Blackford

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  • Saving Text Messages

    June 16, 2017

    Text messaging with your clients is a practice that requires thoughtful consideration. If you find yourself in a situation in which you want or need to save text messages, you have many options available, but there is no "one size fits all" solution.

    by Rachel Edwards

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  • Communicating Effectively and Professionally

    April 07, 2017

    The legal world is changing quickly on many fronts, most notably technology. The way we communicate is greatly impacted as a result. Unfortunately, it has also highlighted a divergence among different generations of attorneys, particularly regarding the most appropriate form of communication in different contexts.

    by Rachel Edwards

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  • Send Text Messages to Your Clients without Using Your Cell Phone

    March 10, 2017

    hands
    Have you ever wanted to text an appointment reminder or a quick message to your clients without having to use your cell phone? There is an easy and free way to do this. It’s called Email-to-SMS Gateway.

    by Hong Dao

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